Frequently Asked Questions

This page answers common questions about how PatTechLLC works, what to expect from an engagement, and whether our consulting services are the right fit for your organization.

General Questions

What does PatTechLLC specialize in?

PatTechLLC specializes in enterprise AIX and Linux consulting, with a strong focus on high availability, business continuity, disaster recovery, performance tuning, and infrastructure reliability.

Who runs PatTechLLC?

PatTechLLC is owned and operated by Christian Patterson. All consulting work is performed directly by the owner — there are no junior consultants or subcontractors.

Do you work remotely or on-site?

Most engagements are performed remotely. On-site work is available when required and billed accordingly.

Engagement & Availability

How do we start an engagement?

Engagements begin with a conversation to understand the scope, urgency, and complexity of the work. From there, we determine fit, availability, and next steps.

Do you offer emergency or rush services?

Yes. Emergency and after-hours work is available for a premium, depending on availability and urgency.

Do you work evenings or weekends?

Yes, when required by the project or operational needs.

How quickly do you respond to inquiries?

Typical response time is same day to one business day.

Pricing & Contracts

How are your services priced?

Services are billed hourly.

What affects the hourly cost?

Pricing is influenced by the complexity of the problem, the duration of the engagement, and whether work is performed during standard business hours or on an emergency basis.

Are fixed-price projects available?

Most work is hourly due to the nature of infrastructure consulting. Fixed-scope arrangements may be considered for clearly defined work.

Do you require long-term contracts?

No. Engagements are flexible and based on the needs of the project.

Working Together

What should we expect during the engagement?

Clear communication, documented solutions, and practical recommendations grounded in real-world experience.

How involved does our team need to be?

Every project is different. Some engagements are hands-on, others are advisory. Collaboration level is tailored to your needs.

Do you provide documentation?

Yes. Documentation is considered a critical part of any successful engagement.

What happens if we’re not satisfied?

The work is revisited and corrected. The goal is to deliver a solution that works and is supportable.

Fit & Expectations

What types of organizations are a good fit?

PatTechLLC primarily works with large organizations and Fortune 500 companies running production AIX or Linux environments.

Who is this not a good fit for?

Organizations looking for low-cost, junior-level support or managed services are typically not a good fit.